Bank Of America (IT Consulting)

IT Project Team Leader & Consultant (Intern Program)

• The point of contact for any issues concerning the team and onsite project.
• Design IT contractor workflow and record project progress. (Excel)
• Schedule IT meetings as needed and give daily performance reports.
• Assisted remote users with Cisco VPN connection.
• Resolve network and hardware issues.
• Bitlocker drive encryption administration.
• Install and diagnose software applications using SCCM/CM2012
• Identify and correct other operational issues dealing with encryption, wireless connections, AD related issues.
• Offered solutions to management regarding project-related queries.
• Windows XP, Windows 7, DNS, Cisco VPN Connect, Cisco VPN Client, Facset, Dell Latitude, HP, Blackberry, iPhone, Active Directory, Microsoft Office 2007, Citrix, SharePoint