Bank Of America (IT Consulting)

IT Project Team Leader & Consultant (Intern Program)

•The point of contact for any issues concerning the team and onsite project.
•Design IT contractor workflow and record project progress. (Excel)
•Schedule IT meetings as needed and give daily performance reports.
•Assisted remote users with Cisco VPN connection.
•Resolve network and hardware issues.
•Bitlocker drive encryption administration.
•Install and diagnose software applications using SCCM/CM2012
•Identify and correct other operational issues dealing with encryption, wireless connections, AD related issues.
•Offered solutions to management regarding project-related queries.
•Windows XP, Windows 7, DNS, Cisco VPN Connect, Cisco VPN Client, Facset, Dell Latitude, HP, Blackberry, iPhone, Active Directory, Microsoft Office 2007, Citrix, SharePoint